Operations

Global Fulfillment

Delivery Agent offers best-in-class warehouse and fulfillment services built specifically for multi-channel commerce operations. We provide tightly integrated, custom warehouse, fulfillment, pick, pack and ship services to support the diverse needs of our client portfolio. Our sophisticated, fully turn-key solution provides a wide range of services including gift wrapping/boxing, gift cards/messaging, monogramming, embroidery/embossing, heat transfer, custom packaging, laser engraving and kitting/bundling. We currently ship products on behalf of our partners to over 50 countries worldwide. Furthermore, Delivery Agent’s global operational footprint enables our partners to extend their commerce reach internationally by providing localized fulfillment and customer service throughout North America and Europe.

Customer Care

Delivery Agent’s highly trained global customer care programs provide the highest in brand customer care sales support in the industry. Our combined solution consists of four state-of-the-art contact centers with more than 1600 multi-lingual seats, with the capacity for 400 additional seats. The Delivery Agent customer care centers are highly-automated and include robust use of IVR, ACD, automated email, quality monitoring systems, workforce management systems, learning management systems and evolving CTI capabilities